Terms & Conditions

All bookings are subject to these Terms & Conditions and become binding once confirmation is received—either verbally or in writing—and when any required deposit has been paid. Once received, deposits are non-refundable except in cases where National Coach Hire cannot fulfill the journey.

• Deposit: A 30% non-refundable deposit is required at the time of booking to secure the vehicle and dates, except when National Coach Hire is unable to fulfill the journey.
• Balance Clearance: Full balance payment must be cleared prior to the departure date unless alternative credit terms have been agreed in writing.

Charges for all transactions are based on prevailing rates at the time of service and may be altered without notice due to fluctuations in exchange rates, fuel surcharges, or statutory taxes.

• Tolls, Parking & Entry Fees: Tolls, bridge charges, ferry fees, coach parking fees, and entry tickets to attractions/venues are not included in the base hiring quote unless explicitly agreed upon in writing and itemized within the tour/booking contract.
• Cleaning Charges: If the vehicle is returned in an excessively dirty condition (requiring specialist valeting or chemical cleaning), a minimum cleaning fee of £100 to £250 will be levied on the Hirer.

For all multi-day tours or extended charters requiring overnight stays away from the vehicle's home depot, the following conditions apply:

• Driver Accommodation & Breakfast: The Hirer/Client must provide single-occupancy hotel accommodation for the driver(s) at their own expense. Accommodation must include breakfast and secure, legal coach parking facilities.
• Driver Meal Allowance: If meals are not provided by the client during the tour, a driver meal allowance of £30 per driver per day will be charged to the Hirer.
• Driver Gratuities (Tips): Gratuities are not included in the quote. Discretionary tips are typically recommended at £1.00 per person per day, paid directly to the driver at the conclusion of the tour.

Journeys must adhere to the itinerary and schedule agreed upon prior to departure.

• Waiting Time Rate: If a group delays departure or requests unscheduled stops, additional waiting time will be charged at the discretion of the supplying depot.
• Typical Hourly Rate: Overtime/waiting charges typically range between £40.00 and £120.00 per hour, depending on the vehicle size, season, location, and operational costs.

All drivers and operators must strictly adhere to statutory UK & EU Drivers' Hours Regulations governed by the Drivers' Hours and Tachographs rules (administered by the DVSA).

• Legal Driving Limits: Drivers are legally limited in daily driving hours, continuous driving limits (maximum 4.5 hours continuous before requiring a mandatory 45-minute rest period), and minimum daily rest periods (typically 11 consecutive hours).
• Itinerary Adjustments: The Hirer accepts full responsibility for ensuring their itinerary permits compliance with statutory driver hours. National Coach Hire and the driver reserve the right to alter schedules or stop vehicles if continuing would violate UK driving laws.
• Additional Drivers: If an itinerary exceeds single-driver hours limits, the Hirer will be responsible for the cost of a relief or double-driver setup.

National Coach Hire operates as a vetted broker and booking agent connecting clients with licensed UK transport operators.

• Depot & Vehicle Documentation: Additional compliance documentation—including statutory Public Service Vehicle (PSV) Operator Licenses, Vehicle Insurance Certificates, MOT Compliance Certificates, and Driver CPC Credentials—can be provided upon formal request prior to travel by the specific covering depot assigned to the journey.

Passengers failing to meet the driver at the designated time and location without prior written notice will be charged the full booking cost (100%). A "No Show" includes providing an incorrect booking date or time, or failing to contact National Coach Hire or the driver within one (1) hour of the scheduled pick-up time.

National Coach Hire reserves the right to cancel, suspend, modify, or withdraw any booked travel, transport, accommodation, or other services if unable to fulfill the journey for any reason. In such cases, a full refund will be issued for the canceled service, with prior notice provided to the client where possible.

If cancellations occur due to vehicle breakdown, driver unavailability, or unforeseen severe weather/road closures, National Coach Hire will make every effort to arrange a suitable alternative vehicle. However, National Coach Hire is not responsible for additional consequential costs incurred due to last-minute changes or alternative travel arrangements.

• National Coach Hire and its contracted drivers reserve the right to refuse to carry or accommodate any person displaying disorderly, abusive, or intoxicated behavior, without providing a refund.
• Passenger Safety: Passengers must remain seated at all times while the vehicle is in motion. Alcohol and smoking/vaping are strictly prohibited on board unless authorized in writing.

The Hirer is solely responsible for any damage caused to the vehicle, its interior fittings, or equipment by any member of their party, whether intentional or accidental.

• The Hirer must reimburse National Coach Hire or the contracted operator for repair costs, professional cleaning, and any resulting vehicle downtime/loss of earnings.
• Criminal proceedings or police intervention may be pursued in cases of severe vandalism or endangerment of the driver.

As a booking agent, National Coach Hire and its parent/subsidiary entities act as an intermediary between the client and licensed third-party PSV operators.

• National Coach Hire is not liable for damage caused by passengers to the vehicle, nor for delays or service interruptions caused by traffic congestion, severe weather, road closures, strikes, or acts of God (Force Majeure).
• National Coach Hire will cooperate fully with both parties to resolve disputes and may request photo or video evidence.

National Coach Hire arranges the primary journey route unless the Hirer requests specific modifications in advance. If route changes requested during travel result in increased mileage or time beyond the initial agreement, the Hirer will be billed for the additional charges according to standard depot rates. A quote does not guarantee vehicle availability until the deposit is confirmed.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the Courts of England and Wales.